Shipping policy
Last Updated: August 2026
1. Shipping Locations
We currently ship to select destinations in the North America, Europe, and the Philippines.
North America
United States
Canada
Europe
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
United Kingdom
Asia
Philippines
Shipping availability may vary by product and destination. Available shipping options will be displayed at checkout based on the delivery address.
We’re continuously working to expand our shipping coverage and make FilGoodCo products available to more destinations.
2. Order Processing & Estimated Delivery
Orders are generally processed within 1–5 business days.
Once your order has been processed and shipped, estimated delivery is typically 7–13 business days.
Processing and delivery times are estimates and may vary due to product availability, holidays, carrier delays, weather, destination, or other circumstances outside our reasonable control.
Business days exclude Saturdays, Sundays, and applicable holidays.
3. Estimated Delivery Dates
Delivery estimates shown on our website, at checkout, or in shipping notifications are provided as a guide and are not guaranteed delivery dates.
Unexpected carrier or transportation delays may occasionally occur. If your order is significantly delayed, please contact us and we'll be happy to assist.
4. Multiple Packages
Items from the same order may occasionally arrive in separate packages or at different times. You may also receive more than one tracking number.
If part of your order arrives first, please check your shipping confirmation and tracking information for additional shipments.
You will not be charged additional shipping fees solely because your order is sent in multiple packages.
5. Shipping Costs
FilGoodCo offers free shipping on all orders with no minimum purchase required.
There is no standard shipping charge at checkout. However, additional shipping charges may apply if redelivery or address correction is required due to incorrect or incomplete information provided with the order. We will notify you of any applicable charges before taking further action.
6. Tracking Your Order
When tracking is available, you will receive your tracking information once your order ships.
Please allow approximately 24–72 hours for tracking updates to appear after receiving your shipping confirmation.
Orders shipped in multiple packages may have separate tracking numbers.
7. Shipping Address
Please make sure your shipping address and contact information are complete and accurate before placing your order.
If you notice an error, contact support@filgoodco.com as soon as possible. We'll make reasonable efforts to update your information, but changes cannot be guaranteed once an order has entered processing or shipped.
Additional shipping or redelivery costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
8. Delayed or Missing Packages
If your package is significantly delayed or tracking has not updated for an extended period, please contact support@filgoodco.com.
We'll review the available tracking information and, when necessary, assist with a carrier investigation.
A package is not automatically considered lost simply because an estimated delivery date has passed or tracking temporarily stops updating.
If a package is confirmed as lost in transit, we'll review the circumstances and provide an appropriate resolution under our applicable policies.
9. Marked Delivered but Not Received
If tracking shows delivered but you can't locate your package, please check around your property, mailbox or mailroom, and with household members, neighbors, or building management.
We also recommend allowing up to 24 hours after the delivery scan, as carrier updates may occasionally appear before the package is received.
If you still cannot locate it, contact support@filgoodco.com.
We'll help review the delivery information and may request additional documentation from you or the carrier. If the carrier confirms successful delivery to the address provided at checkout, a refund or replacement is not automatically guaranteed.
10. Failed Delivery & Return to Sender
Packages may be returned to sender due to an incorrect address, unsuccessful delivery attempts, refusal of delivery, failure to collect the package, or inability of the carrier to contact the recipient.
If this happens, contact us and we'll review the available options.
If the delivery failure resulted from incorrect customer information or another circumstance attributable to the recipient, additional shipping costs may apply for reshipment.
11. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or missing an item or component, contact support@filgoodco.com within 7 days of delivery.
Please provide your order number, a brief description of the issue, and clear photos of the item and packaging. A video may also be requested when necessary.
Please keep the item and original packaging while your request is reviewed.
Eligible claims may be resolved through a replacement, refund, partial refund, replacement part, or another appropriate solution, depending on the circumstances.
Do not return an item without first contacting FilGoodCo for return instructions.
12. Events Outside Our Control
Delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, carrier or transportation disruptions, government actions, labor disruptions, or other unforeseen events.
While FilGoodCo cannot guarantee delivery dates affected by these circumstances, we'll make reasonable efforts to assist with your shipment.
Nothing in this policy limits any rights you may have under applicable law.
13. Shipping Restrictions
Shipping availability may vary by product, destination, and available shipping service.
Delivery to P.O. Boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, and certain remote locations may be limited or unavailable for some items.
Available shipping options will be shown at checkout. If we're unable to ship an item to your address after an order is placed, we'll contact you regarding available options or provide a refund for the affected item if necessary.
14. Returns, Exchanges & Cancellations
Returns, refunds, exchanges, and cancellations are subject to our applicable policies.
For information about eligibility, cancellation timeframes, refunds, return instructions, and other applicable conditions, please refer to our Return & Refund Policy tab.
15. Contact Us
Questions about your order or delivery? We're happy to help.
FilGoodCo Customer Support
Email: support@filgoodco.com
For order-related questions, please include your order number so we can assist you more efficiently.