Refund policy

1. Returns Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: You must request a return within 30 days from the date you receive your order.
  • Condition of Item: The item must be unused, in original condition, and in its original packaging. Items that are damaged or show signs of use may not be eligible for return.
  • Non-returnable Items: Certain products are non-returnable, including but not limited to:
    • Customized or personalized items
    • Clearance or final sale items
    • Perishable goods (e.g., food, hygiene products)

 

2. Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@filgoodco.com within 30 days of receiving your order to initiate the return process. Please include your order number, the item(s) you wish to return, and a brief explanation of the reason for the return.
  2. Return Authorization: After we receive your return request, we will provide you with a Return Authorization (RA) number and return instructions. Unauthorized returns may not be processed.
  3. Package the Item: Carefully pack the item in its original packaging, including any tags, manuals, and accessories. You will need to include the RA number on the outside of the package.
  4. Return Shipping: If you would like to return a product or if your order arrived defective or damaged, please contact our Customer Support team first at support@filgoodco.com for assistance and return instructions.

 

3. Refunds and Processing Times

Once your return is received and inspected, we will process your refund. Please note the following:

  • Refunds: Approved returns will be refunded to the original payment method within 7-10 business days after we receive the item.
  • Restocking Fee: A restocking fee of up to 15% may apply to certain items at our discretion, particularly for large or high-value products.
  • Shipping Costs: Shipping costs are non-refundable. If you received free shipping on your order, the actual cost of shipping may be deducted from your refund amount.

 

4. Exchanges

If you received a damaged or defective item and would like to request an exchange, please contact our Customer Support team within 7 days of receiving your order at support@filgoodco.com for assistance and next steps.

 

5. Damaged or Defective Items

If your item is damaged or defective upon arrival, please follow these steps:

  1. Notify Us Immediately: If your item arrives damaged or defective, please contact our Customer Support team at support@filgoodco.com within 7 days of receiving your order.

    Include a detailed description of the issue along with clear photos of the item and packaging to help us assess the situation. Returns will not be accepted without prior authorization from our support team.

 

6. Return Shipping Address

All returns should be shipped to the address provided by our customer service team in the Return Authorization process. Please do not send returns to any other address.

 

7. Final Sale Items

Certain items, such as clearance or final sale products, are not eligible for return or exchange. These items will be clearly marked as "Final Sale" on the product page.

 

8. Contact Information

For any questions or assistance regarding our return policy, please contact us at:

  • Email: support@filgoodco.com