Refund policy
Last Updated: August 2026
We want you to have a positive experience shopping with FilGoodCo. If you experience an issue with your order, please contact support@filgoodco.com for assistance.
1. Return & Refund Eligibility
Returns, refunds, replacements, or other resolutions may be available depending on the circumstances of your order.
Requests for eligible returns or refunds must be made within 30 days of receiving your order. Please contact support@filgoodco.com within this timeframe for assistance and return instructions.
All returns require prior authorization. Do not return any item without first contacting our Customer Support team.
2. Requesting Assistance
If you experience an issue with your order, please contact support@filgoodco.com before returning or disposing of the item.
Include your order number and a brief description of your concern. Our Customer Support team will let you know if additional information is needed and provide the appropriate next steps.
Please do not return an item without first receiving instructions from FilGoodCo. Unauthorized returns may not be accepted or refunded.
3. Available Resolutions
Depending on the circumstances, an appropriate resolution may include a replacement, replacement part, partial refund, full refund, or another suitable solution.
The appropriate resolution will depend on the circumstances of the order and the applicable terms of this policy.
For further assistance, please contact support@filgoodco.com.
4. Order Issues
If you experience an issue with your order upon delivery, please contact support@filgoodco.com within 7 days of delivery.
Please keep the item and its original packaging while we assist you. Our Customer Support team may request reasonable information or documentation needed to address your concern.
Providing information or documentation does not automatically guarantee a refund, replacement, or return approval.
5. Return & Refund Restrictions
Returns and refunds are generally not available for:
- Change of mind or personal preference;
- Customer ordering errors;
- Issues resulting from customer use, handling, alteration, or care of the item;
- Issues resulting from incorrect information provided with the order;
- Items clearly marked Final Sale; or
- Items subject to health, hygiene, safety, customization, or other product-specific restrictions.
Any additional product-specific restrictions will be disclosed where applicable.
6. Approved Returns
All returns require prior authorization from FilGoodCo.
If a return is approved or required, our Customer Support team will provide the applicable return instructions, return address, and timeframe.
Do not send an item to the address shown on the original package unless specifically instructed to do so by FilGoodCo.
Return shipping costs, when applicable, will depend on the circumstances of the return. Any applicable charges will be communicated before the return is arranged.
7. Order Cancellations
Cancellation requests must be made within 6 hours of placing your order by contacting support@filgoodco.com with your order number.
If your order has already been fulfilled, you may request a return for a full refund. Return shipping costs are the responsibility of the buyer.
Do not return items to the original package address—please contact support first for the correct return details.
Approved refunds will be issued to your original payment method.
8. Refunds
Approved refunds will be issued to the original payment method.
Please allow approximately 7–10 business days for an approved refund to be processed. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
Original shipping and return shipping charges may be non-refundable where applicable, except where otherwise required by law.
9. Contact Us
For questions or assistance regarding your order, cancellation, return, refund, or replacement, please contact:
FilGoodCo Customer Support
Email: support@filgoodco.com
For order cancellations, please contact us as soon as possible and within 6 hours of placing your order.
For other order-related concerns, please include your order number and relevant details so we can assist you as efficiently as possible.